hawa Platform Privacy Notice

This page describes what we collect when you use hawa and how we keep that data protected. We take your privacy seriously. Every time you register, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or withdraw funds, you share information with us. We explain how we use it and who has access.

Our privacy approach is simple: we collect only what we need to run the platform and comply with law. We do not sell your data to advertisers. We do not use your gaming history for marketing outside hawa. We do not share your payment details with anyone except the payment processor you choose.

Read this notice carefully. If you have questions about how we handle your data, contact our support team. Your privacy is a right, not a favour, and we respect it.

What we collect on hawa

When you register on hawa, we collect your email, password, full name, phone number, and date of birth. We also ask for identity details—national ID number, passport number, or driver's licence number. This information is necessary to verify your identity and comply with anti-money-laundering law. We do not collect more than we need.

We collect information about your game play. This includes what games you play, when you play, how much you stake, and whether you win or lose. We use this data only to operate the platform—to settle your winnings, process withdrawals, and detect fraud. We do not use it to profile you or target you with marketing.

We collect technical information automatically. This includes your device type (Android or iPhone), your browser type, your IP address, and your approximate location (derived from IP). We use this information to diagnose technical problems, prevent fraud, and improve hawa's performance. We do not track your location precisely or follow you outside our platform.

How we use and protect your data on hawa

We use your data for five purposes. First, to provide hawa—to register your account, process your deposits and withdrawals, and settle game outcomes. Second, to comply with law—anti-money-laundering rules require us to verify identities and keep records. Third, to prevent fraud—we analyse patterns to detect fake accounts and unauthorized access. Fourth, to improve hawa—we review which features work and which do not. Fifth, to communicate with you—we may email you about account updates or security issues.

We protect your data with encryption. When you log in or deposit on hawa, your connection is encrypted using TLS (Transport Layer Security). This prevents hackers from intercepting your password or payment details. We store data in secure data centres with backup systems. We limit employee access to your data—only staff who need to see it for their job can view it.

Our servers may sit outside your jurisdiction. We store data in data centres across Southeast Asia. By using hawa, you consent to this international data storage. If local law forbids international transfer, do not create an account.

Encryption

A system that scrambles your data so only authorized parties can read it. We use TLS encryption for all hawa connections.

Data processor

A third party that handles data on our behalf. Payment processors, cloud providers, and email services are processors.

Data retention

How long we keep your data. We keep account and transaction data for at least seven years for regulatory compliance.

Third parties and your rights on hawa

We share your data only when necessary. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and the banks mobile banking, local payment, online payment, e-wallet) see your transaction details to process your deposit or withdrawal. Our email service provider sees your email address to send you account notifications. Our cloud provider stores your data but cannot see it in plain text—it is encrypted. We do not share your data with marketing companies or data brokers.

We may disclose your data if required by law. If a government agency in Indonesia or another jurisdiction issues a subpoena or request, we comply with it. We do not volunteer information; we disclose only what the law requires.

You have rights over your data on hawa. You can request a copy of everything we hold about you. You can ask us to correct errors. You can request deletion (though we may keep records for legal reasons). You can object to how we use your data. To exercise these rights, contact our support team with your request. We respond within standard timeframes.

• 1
  Right to access your hawa dataRequest

  You can ask us for a copy of all data we hold about you on hawa.

• 2
  Right to correct dataUpdate

  If your data on hawa is wrong, ask us to fix it. For example, if your name is misspelled.

• 3
  Right to deletionErasure

  You can request deletion of your data, though we may keep records for legal reasons.

We keep this privacy notice updated. If we change how we use data, we notify you via email and ask for consent if needed. Continued use of hawa after changes means you accept the new terms. We do not make major changes without warning you first.

If you have questions about our privacy practices, contact our support team. You can reach us through the channels on our platform. We respond to privacy inquiries within standard timeframes. Your privacy matters to us, and we take all concerns seriously.