hawa Terms of Use

We at hawa set out these terms to explain how our platform operates, what we expect from account holders, and what you can expect from us. These terms apply to everyone who registers on hawa, regardless of whether you access from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or elsewhere. By opening an account on hawa, you agree to these terms. If you do not agree, do not register.

Our terms cover account opening, deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, withdrawals, game play, and dispute resolution. We keep our terms as clear as possible, but they are binding. Read them carefully before you fund your account on hawa.

These terms are not negotiable. We apply them equally to all account holders. If we change them, we notify you in advance and ask you to confirm acceptance. Your continued use of hawa after changes means you accept the new terms.

Account opening and eligibility on hawa

To open an account on hawa, you must be of legal age in your jurisdiction. We do not specify an age because age rules vary by location. You are responsible for confirming that you are old enough to use our service under the law where you live. When you register, you provide your email, password, name, and phone number. You agree that this information is truthful and current.

We at hawa verify your identity using the information you provide. We may ask for a national ID, passport, or driver's licence number. This Know Your Customer process protects both of us. We do not share your identity information with third parties except as required by law. Our privacy policy sets out how we handle your data; read it alongside these terms.

You may have only one account on hawa. If we discover duplicate accounts, we close them and may restrict the account holder from re-registering. Account sharing is prohibited. You are responsible for all activity on your account, whether you authorise it or not. If someone else gains access to your password, notify us immediately.

Our hawa service is available only where local law permits

Account holders are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

Deposits, withdrawals, and account balance on hawa

Depositing on hawa is straightforward. You choose a payment method—e-wallet or bank virtual account—and follow the steps. For e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), we redirect you to the app to confirm the transfer. For banks (mobile banking, local payment, online payment, e-wallet), we provide a unique account number. Once we detect your payment, your hawa balance updates. We do not charge deposit fees.

Your account balance on hawa is held in IDR. You can view your balance at any time in your account. This balance is your money. We do not use your funds to operate our business; we hold them in trust. If hawa closes or faces financial difficulty, your balance is protected by law.

To withdraw from hawa, you request an amount and select your payment method. We verify your request within a typical window to ensure it matches your account details and prevent fraud. Once approved, we send your funds to your chosen method. E-wallets typically receive funds within minutes; banks within one business day. We do not charge withdrawal fees, but your bank or e-wallet provider may.

If a deposit fails, the money returns to your payment method. We do not hold funds. If you believe a deposit was successful but your balance did not update, contact our support team with your transaction ID. We investigate and reconcile errors within standard windows.

Game play and withdrawal holds on hawa

When you play games on hawa, your balance decreases by your stake and increases by your winnings. Game outcomes are determined by certified software. We do not manipulate games. Our role is to provide the platform and ensure fair rules.

We reserve the right to hold withdrawal requests if we suspect activity that violates these terms. For example, if we detect unusual patterns—such as repeated large deposits followed by immediate withdrawals, or account access from multiple countries in a short time—we may review your account. This review typically takes a few hours. We may ask you to provide documents or explain your activity. Once we verify, we process your withdrawal. We do not hold funds indefinitely without reason.

If we believe an account violates our terms—such as using false identity information, sharing an account, or attempting fraud—we may close it. We notify you of the closure and the reason. Any balance in a closed account is returned to your payment method within a standard window. We do not penalise account holders unfairly; closure is a last resort.

Account verification
We confirm your identity using the information you provide during registration. This protects both of us.
Withdrawal hold
A temporary delay while we review your account for compliance with our terms.
Balance protection
Your account balance is your money. We hold it in trust and do not use it for our operations.

Disputes and resolution on hawa

If you believe we have made an error—such as crediting the wrong amount or closing your account unfairly—contact us with details. We investigate and respond within a standard window. Most disputes are resolved within a few days. We keep records of all transactions so we can verify claims.

If you are not satisfied with our response, you may request escalation to our management team. We review escalated cases carefully and respond again. We aim to resolve disputes fairly and transparently. If you remain unsatisfied, you have the right to pursue the matter through your jurisdiction's legal system. These terms are governed by the law of the jurisdiction where hawa operates.

We do not accept liability for indirect losses—such as lost earnings or emotional distress—arising from our service. We are liable only for direct, quantifiable losses you can prove we caused. This limit protects us from excessive claims but does not remove our responsibility for fair dealing.

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